Question 1

Do I need an account to use the platform?

Accepted Answer

You can browse venues without an account. Sending an inquiry and communicating with venues requires a free registration.

Question 2

How does sending an inquiry work?

Accepted Answer

Fill in a short form with details about your event (event type, date and number of guests) and send it to the venue of your choice. The venue has 48 hours to accept your inquiry, decline it or suggest a different date.

Question 3

Can I contact multiple venues at once?

Accepted Answer

Yes, you can contact multiple venues – but you fill in and send a separate inquiry for each venue you’re interested in.

Question 4

Can I cancel or change my inquiry after sending it?

Accepted Answer

You can cancel your inquiry as long as the venue hasn’t accepted it yet. Once accepted, it can no longer be cancelled. A cancelled inquiry is returned to you and doesn’t count towards your free inquiries. A sent inquiry can’t be edited – if you need to change the date or details, cancel it and send a new one. It’s a non-binding request, so sending it doesn’t cost you anything or commit you to anything.

Question 5

How quickly will I get a response?

Accepted Answer

The venue has 48 hours from receiving your inquiry to respond, but most respond sooner. If your event takes place in less than 48 hours, this period is shortened to the time remaining until it starts.

Question 6

What if the venue doesn’t respond?

Accepted Answer

If the venue doesn’t respond within 48 hours, the inquiry expires and is returned to you. It doesn’t count towards your free inquiries, so you can send it to another venue.

Question 7

Can I communicate directly with the venue?

Accepted Answer

Yes, once your inquiry is accepted, a direct chat with the venue is unlocked.

Question 8

How do I know if a venue is available on my date?

Accepted Answer

Availability in search results is based on information provided by the venue. In rare cases, someone may have booked the venue outside the platform before the calendar could be updated. That’s why the date is only finally confirmed by the venue once it accepts your inquiry.

Question 9

How do I find out the venue rental price?

Accepted Answer

You’ll find the indicative hourly price directly in the venue profile. The venue will confirm the exact price for your event once it accepts your inquiry.

Question 10

Who do I make the rental agreement with?

Accepted Answer

Meetnity connects you with the venue but is not a party to the rental agreement. You agree on the price, cancellation terms and other event details directly with the venue, which is responsible for the space and how the event runs.

Question 11

Are the venues on the platform verified?

Accepted Answer

All venues are reviewed by our team before they are published to ensure the quality and reliability of our listings.

Question 12

I’m an event agency – can I use Meetnity?

Accepted Answer

Yes. When registering, select event agency status and fill in your company details (company name, company ID, tax ID and registered address). Once verified, you’ll get better terms, such as a higher free inquiry limit. You’ll find more on our page for event agencies.

Question 13

How long does it take to verify our agency?

Accepted Answer

Verifying your company details usually takes up to 48 hours. Until verification is complete, standard customer terms apply to you.

Question 14

How many inquiries can we send for free?

Accepted Answer

Event agencies get 12 free inquiries per 30-day cycle. The cycle starts when you send your first inquiry, and the limit resets automatically when it ends. Unused inquiries don’t carry over to the next cycle. Once you’ve used up your limit, you can purchase an inquiry package.

Question 15

Can the venue see that the inquiry comes from an agency?

Accepted Answer

Yes, inquiries from event agencies are marked with an “Agency” label.

Question 16

How do I add my venue to the platform?

Accepted Answer

Click “Add your venue”, create an account and complete your venue profile – photos, capacity, amenities, event types and availability. Registration and publishing your profile are free. We review every new venue before it goes live so that organizers only find verified, trustworthy venues on Meetnity. Approval usually takes up to 48 hours.

Question 17

How will I receive new inquiries?

Accepted Answer

When someone is looking for a venue that matches your profile – whether it’s a private customer planning a celebration or a professional event organizer – they send you an inquiry directly through the platform. We notify you of every new inquiry by email and in your account. For each inquiry, you can see the event type and size, the date and the lead price – and you decide whether to accept it, suggest a different date or decline it free of charge. The customer’s contact details are unlocked once you accept the inquiry.

Question 18

How much time do I have to respond to an inquiry?

Accepted Answer

You have 48 hours from receiving an inquiry to decide – you can accept it, decline it or suggest a different date. If the event takes place sooner, this period is shortened to the time remaining until it starts, and the platform will let you know. If you don’t decide in time, the inquiry expires and nothing is deducted from your credit.

Question 19

How much will it cost me?

Accepted Answer

Registration and your venue profile are free. You pay with credit, and only for the inquiries you accept – the price depends on the size of the event, and you always see it upfront. Declining an inquiry is free, and so is an inquiry you don’t respond to. No flat fees, no commitments.

Question 20

How does credit work?

Accepted Answer

You top up your credit in advance via the GoPay payment gateway. When you accept an inquiry, an amount based on the size of the event is deducted from it. Your credit never expires. If you close your account, we’ll pay out your unused credit to your bank account on request, minus an administrative fee according to the current price list.

Question 21

Can I manage my venue’s availability?

Accepted Answer

Yes. Your account includes a calendar where you mark available and booked dates. This way, customers only send inquiries for dates when you’re actually available – and you don’t have to deal with inquiries that make no sense.

Question 22

How does communication with clients work?

Accepted Answer

Once you accept an inquiry, the customer’s contact details are unlocked and you can communicate directly – through the platform or by phone. All your inquiries and conversations are neatly organized in one place, so nothing gets lost between emails and social media.

Question 23

Can I offer multiple event types for one venue?

Accepted Answer

Of course. In your venue profile, select all the event types you can host – weddings, celebrations, corporate events, conferences, christenings and more. The more accurately you complete your profile, the more relevant the inquiries you’ll receive.

Question 24

Can I receive an inquiry for a date that’s already booked?

Accepted Answer

If you keep your calendar up to date, this should only happen rarely. If it does happen, you can decline the inquiry free of charge or suggest a different date instead.

Question 25

Can I change the photos and details in my profile?

Accepted Answer

Yes, at any time. You can change the description, capacity, availability or prices straight away. We review new photos before they’re published to keep profiles on Meetnity high-quality and safe. This usually takes up to 48 hours, and in the meantime your previous photos remain visible.

Question 26

What is a venue Boost?

Accepted Answer

Boost increases your venue’s visibility in search results. You activate it using your credit, and various packages are available to suit your needs.

Question 27

How much does it cost to register on the platform?

Accepted Answer

Registration is free for everyone. Venues pay with credit for accepted inquiries and for Boost. Organizers get free inquiries in every cycle and can purchase more in packages.

Question 28

Do I have to pay to send an inquiry?

Accepted Answer

No. Every customer gets 5 free inquiries per 30-day cycle, and event agencies get 12. The cycle starts when you send your first inquiry, and the limit resets automatically when it ends. Unused inquiries don’t carry over to the next cycle. If you use up your limit sooner, you can purchase an inquiry package.

Question 29

How can I pay?

Accepted Answer

Payments are processed through the secure GoPay payment gateway – by card, bank transfer or other methods offered by GoPay. We never see or store your card details.

Question 30

Do you issue invoices?

Accepted Answer

Yes. We issue an invoice for every payment, which you’ll find in your account. Businesses can claim it as a business expense.

Question 31

How do I create an account?

Accepted Answer

Click “Log in” and select “Create account”. Enter your name, email, phone number and password. To complete your registration, confirm your email via the link we send you and verify your phone number with an SMS code. You must be over 18 to register. Registration is free.

Question 32

I forgot my password. What should I do?

Accepted Answer

On the login page, click “Forgot password” and enter your email address. We’ll send you a link to reset your password.

Question 33

How do I update my details?

Accepted Answer

In the My account section, you can update your personal details, change your password or upload a profile photo at any time.

Question 34

How do I delete my account?

Accepted Answer

You can delete your account in your account settings, or email us at help@meetnity.com. If you’re a venue with unused credit, you can request a payout.

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